FAQs


FAQs

Got a question? We've got the answer! Get in touch on 01993224185 if you'd like to speak to us instead.

 

 How will I return the cameras to you?

We aim to make the return process as easy and simple as possible for you. We'll book on a collection with a national courier to come collect the cameras the next working day after your wedding. All you need to do is pack up the kit using the packaging tape and returns label provided and await for the driver to come collect!

 

How does payment work?

You'll pay a £200 deposit to secure the cameras for your wedding date, with the remaining amount payable up to 3 weeks before the big day. We use SagePay to process payments securely, enabling you to make payments in hassle-free instalments through your client account on our website. We do also offer staggered payment plans allowing you to pay after your wedding. If this sounds like something that would work better for you please get in touch and a member of our sales team will be happy to help!

 

I'm getting married abroad. Is this still for me?

Absolutely! Getting married abroad at a fabulous location with lots of activities planned around the wedding day makes having a wedding video all the more important! You can add extra hire days at £80 per day over and above our standard 4 day hire. Alternatively you can go for a 7 day hire for just £200.

 

Who will I ask to film my wedding?

We recommend asking 5 or 6 different friends before the big day and giving them time slots. They'll each get a small section of the day to film, that way no single person is burdened with lugging around a camera for the whole day! We want the filming to be as fun as possible and short 10 minute bursts with a purpose makes for brilliant footage to edit.

 

How long does it take to edit a video?

Wedding video editing is not something to be rushed! Our editors allocate an entire week per video so that they can create the best product possible. It can take a maximum of 10 weeks for your video to be ready during our busy periods, but usually we'll have videos ready well under this time.

 

How will my friends know what to film?

We post daily top tip videos on our Facebook Group and our blog which is a great resource for wedding inspiration. Our nifty online tutorials make sure your filmers feel totally comfortable but as you can see the cameras are literally point and shoot. Everything is online, just provide us with their email addresses and we do the rest! We also include a handy guide with your kit that goes over everything from how to set up the camera to all the important shots that need to be captured.

 

What if I'm looking for something more bespoke?

Give us a call! If you're in need of something over and above our usual package options a member of our sales team will be able to work with you to put together something special just for you.

 

How will you know what to include in my video?

After your wedding you'll be able to fill in a Post Wedding Questionnaire, where you can tell us all your editing preferences and music choices.

 

What happens if the cameras get broken?

All of our cameras are fully insured, so in the case that a camera is damaged beyond repair there is a maximum £250 excess. This is very rare and out of the thousands of couples we've worked with only a handful of cameras have ever come back like this. The camcorders we use are really sturdy, but general wear and tear is to be expected!